When you make a purchase online, in our retail store, join our gift registry or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
Back to Top
Back to Top
What We Gather
We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and merchandisers continue to seek out products and designs you may find relevant and unique. Likewise, other companies may also forward to us additional names, mailing addresses, and email addresses when we have news or product offerings that may be of special interest to their customers.
In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information.
Back to Top
In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information.
Back to Top
Your Information
The personal information we collect is primarily intended to offer better customer service and to improve communications. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders.
When you shop at The Stemware Store, order from our catalogues, or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products, and a creative approach to shopping for your home.
Back to Top
When you shop at The Stemware Store, order from our catalogues, or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products, and a creative approach to shopping for your home.
Back to Top
Information Security
We take all reasonable steps to protect our customers’ personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact us immediately and we will help you to complete your purchase.
Back to Top
Back to Top
Updating and Sharing Your Information
Information sharing can provide a valuable type of consumer networking. By helping to make new connections and introduce new resources to our customers, you may discover new opportunities and products compatible with your interests and needs. With that end in mind, when you purchase an item, your customer information is shared with other select companies whose products and services you may find useful.
Updating your contact information is quick and easy. Just contact us, including your previous and current full name, mailing address, email address and phone number. Please understand updates may take from six to eight weeks to process from the date of request receipt.
To delete your name from The Stemware Store’s email contact list, please email us at CS@thestemwarestore.com and we will take care of it. When you make subsequent purchases at The Stemware Store, you may provide contact information for customer service only, and request that your name not be forwarded to either mailing list.
Back to Top
Updating your contact information is quick and easy. Just contact us, including your previous and current full name, mailing address, email address and phone number. Please understand updates may take from six to eight weeks to process from the date of request receipt.
To delete your name from The Stemware Store’s email contact list, please email us at CS@thestemwarestore.com and we will take care of it. When you make subsequent purchases at The Stemware Store, you may provide contact information for customer service only, and request that your name not be forwarded to either mailing list.
Back to Top
Protecting Children's Privacy
The Stemware Store adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children’s Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.
Back to Top
Back to Top
Wanna Cookie??
"Cookies" are small amounts of data that are stored on your computer. They find their way to your browser via a Web server. They sound friendly and helpful because they are. They flag information about your activity on our Web site. This information helps us improve our site and make it friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information.
Back to Top
Back to Top
Links To Other Sites And Services
At times, we provide links our customers may be interested in. The Stemware Store is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.
Back to Top
Back to Top
The DMA Privacy Promise
We support and adhere to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise." In so doing, we agree to comply with a customer's requests to not share their information with other companies or to contact them for marketing purposes by postal mail, telephone or email.
If at any time, as a customer, you believe that The Stemware Store is not committed to its Privacy Policy, please contact us. Protecting our customers and providing a high level of service is the cornerstone of our business.
Back to Top
Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site and in our stores. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.
Back to Top
If you have any remaining questions regarding our Privacy Policy, we will do our best to answer them. Here’s how to contact us.
Phone:
Customer Service Department
Hours: 9 a.m. to 7 p.m. EST
Monday : Saturday
Email:
CS@thestemwarestore.com
Address:
The Stemware Store
Customer Service Department
2750 Jiles Road
Suite 117
Kennesaw, GA 30144
Back to Top
Privacy Policy Updates
Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site and in our stores. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.
Back to Top
Questions?
If you have any remaining questions regarding our Privacy Policy, we will do our best to answer them. Here’s how to contact us.
Phone:
Customer Service Department
Hours: 9 a.m. to 7 p.m. EST
Monday : Saturday
Email:
CS@thestemwarestore.com
Address:
The Stemware Store
Customer Service Department
2750 Jiles Road
Suite 117
Kennesaw, GA 30144
